Terms and conditions of sale

This document contains VERY IMPORTANT INFORMATION regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.

1. These terms and conditions (these “Terms”) apply to the sale and purchase of products and services through [https://udoq.ae] (the “Website”) by LeoTroniks LLC-FZ (referred to as “LeoTroniks” “us”, “we”, or “our” as the context may require) to consumer (referred to as “consumer”, “user” or “you”). LeoTroniks LLC- FZ maintains the www.udoq.ae Website (“Site”). Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on the Website. You should periodically review these Terms prior to purchasing any product that are available through this Website.

United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

Only persons who can enter into a legally binding contract are eligible to purchase using the Website. If you are a minor, (i.e. under the age of 18 years) you may purchase using the Website only through your parent’s or guardian’s consent or supervision. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

The user agrees, understands and acknowledges that the Website is an online platform that enables you to access information and purchase products listed on the Website at the price indicated therein at any time from any location. Your access, use and any purchases made through the Website are subject to and shall constitute your acceptance of the following these Terms. If you do not agree to these Terms, please exit from the Website. User is responsible for maintaining the confidentiality of his account.

In addition, by agreeing to these Terms, you are also agreeing to the collection of personal information through the Website in accordance with these Terms and Udoq Privacy Policy available at: https://udoq.ae/privacy-policy (“Udoq Privacy Policy”)

In this agreement, “Udoq” means Udoq Germany.

2. Your Account and Access to Website:

In order to make any online purchase, you need to place an Order through the Website by giving certain personal identification information. It is your responsibility to ensure that the username and password to access the Website is kept confidential. If you have any reason to believe that your username and password is being, or is likely to be used by third parties, you should inform us. We shall have the right to refuse access, terminate or remove the account or edit the contents at any time without notice.

The right to use or access the Website granted to you is a limited, revocable, non-exclusive right for personal use of the Website. You are not authorized to (i) modify the Website (ii) download or copy account information for the benefit of another seller (iii) utilize data mining, robots, or similar data gathering and extraction tools. You must use the Website for lawful purposes only and must not use for fraudulent or other unlawful activity.

3. Orders, Promotions, Price, Payment & Deliveries:

The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order from LeoTroniks (“Order”). On receipt of the Order, the Website will automatically generate an e-mail confirming receipt of the Order. Your receipt of Order by LeoTroniks is only an acknowledgement of receipt of your Order and does not constitute an acceptance of your Order by LeoTroniks.

LeoTroniks lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail or by call if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to availability of the product(s) ordered, LeoTroniks will confirm its acceptance by e-mail or by call confirming the dispatch of the product(s) to your address as specified on your Order (“Order Acceptance”). The Order shall be deemed as accepted by LeoTroniks on your receipt of Order Acceptance, failing which, the Order will be cancelled.

CANCELLATION POLICY – The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.

You shall have the right to cancel your Order any time prior to your receipt of Order Acceptance without any liability, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. Any cancellation after receipt of Order Acceptance shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by LeoTroniks.

The prices and delivery terms specified on the Website are of ex-LeoTroniks warehouse, Dubai, UAE; these include the cost of usual packing; and are inclusive of all taxes and duties. You shall be responsible for payment of all charges associated with the purchase of products from us and you shall agree to bear all applicable taxes/VAT levied thereon.

You shall pay for Order in advance, either through third party secured payment gateway facilities telr or, if you choose Cash on Delivery option as specified in Section 13, at the time of actual delivery of the product at your doorstep.

Visa or MasterCard debit and credit cards in AED will be accepted for payment

Cardholder must retain a copy of transaction records and Merchant policies and rules

The prices and specifications of all products listed on are subject to change without prior notice owing to stock availability and promotional support from Udoq. Hence prices may vary on advertising material and at time of purchase due to market changes.

All prices are valid till stocks and/or offers last.

DELIVERY/SHIPPING POLICY: The delivery of the products shall be made either directly by LeoTroniks or through third party courier/logistic services providers on all days except on Sundays and UAE National holidays. Our liability for the product(s) sold stops and the risk passes on to you on delivery to you or to the third party courier/logistic services providers. Consequently, any expense, damage or loss occurring during transportation shall be at our risk. Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. Avoid any delivery delay by providing your full address along with your contact details.

4. Exchange & Return Policy

Exchange or Return is possible only within seven (7) days of purchase from date of delivery subject to the terms herein:

(a) In case if you wish to Exchange or Return the product(s), please contact us on the address given in Contact Details for approval and further actions.

(b) Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories & FOC (Free of Cost)

(c) In case of opened & installed unit returns a restocking fee of 20% will be applied and deducted from the refund amount.

(d) No Exchange or Return is allowed for the following product categories: All accessories including but not limited to batteries, remote controls, adaptors, cables and similar items.

(e) Refunds will be made to the purchase credit card account. No cash refund is possible.

(f) If a defect is discovered after opening/using the product, your product shall be eligible only for LeoTroniks repair warranty as per the warranty terms and conditions provided in the warranty card.

(g) Refunds will be done only through the Original Mode of Payment

5. Warranty Terms & Conditions

The products displayed on Website carry limited warranty from LeoTroniks for a limited period against manufacturing defects only. The terms, conditions, duration of warranty, exclusions of warranty shall be as per warranty card attached with each product. Warranty commences from the date of purchase, unless specified otherwise.

Warranty is applicable within the limits of United Arab Emirates only unless specified otherwise in the warranty card or on the Website. In the case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to our designated collection centers in selected LeoTroniks Showrooms and Service Centers in the United Arab Emirates.

In the case of Dead on Arrival (DOA) product(s) / Out of the Box failure, the respective service center/service provider will determine whether the product is DOA and will offer either a replacement or product repair at its discretion.

Other than what is provided in this Terms, we hereby expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted (including product information and/or specifications) on the Website.

6. Limitations of Liability

The total liability of LeoTroniks and Udoq on any claim, whether in contract, warranty; tort, product liability; and copyright, trademark, trade secret, patent and other intellectual property rights infringement; or otherwise, arising out of, connected with, or resulting from the performance or non-performance of any agreement resulting here from the sale, delivery resale, repair, replacement or use of any product or the furnishing of any service, shall not exceed the price allocable to the product or service which gives rise to the claim.

In no event, whether as a result of product defect/malfunction, breach of contract, warranty; tort; copyright, trademark, trade secret, patent and other intellectual property infringement or otherwise, shall LeoTroniks or Udoq be liable for any special, consequential, incidental, indirect or exemplary damages, including, but not limited to, loss of profit, loss of use of the products, cost of substitute goods.

7. Trademarks, Intellectual Properties and Copyright Notice

All of the content on the Website, including but not limited to Udoq trademarks, page headers, images, illustrations, graphics, logos, text are subject to trademark, service mark, copyright and other intellectual property rights or licenses are owned by or licensed to Udoq and/or its affiliates. The content of this Website is a copyright work under UAE and International copyright laws, and Udoq and/or its affiliates owns a copyright in the selection, coordination, arrangement, modification and derivative matter of the content.

The content of this Website is meant only for personal and non-commercial use. Contents may be downloaded and printed only for personal use and not for any commercial purpose; posting of the content on any network computer or media without license from Udoq and/or its affiliates is prohibited; as is changing, altering or modifying the content in any copyright or trademark notice.

8. Product Visuals

While we endeavour to place appropriate pictures of the products, it must be understood that that the actual pictures, colour, dimensions and other may not actually reflect the original product’s colour, dimensions and other of the original product. The pictures shown here therefore are taken as being placed for illustrative purpose only and also change from time to time without prior notice.

9. Privacy Policy

You agree and accept that Udoq and LeoTroniks collects, uses and discloses personal information that you provided through the Website in accordance with the terms of Udoq Privacy Policy. Udoq may amend or change such Privacy Policy without notice to you at any time at its discretion.

“All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’

‘www.udoq.ae will not pass any debit/credit card details to third parties’’

‘www.udoq.ae takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.udoq.ae) cannot guarantee the security of any information that is disclosed online’’

‘’The www.udoq.ae is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

10. Cookies Policy:

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to delete cookies when closing your browser automatically. Disabling cookies may limit the functionality of this website.

Cookies that are required to carry out the electronic communication process or to provide certain functions you want (e.g. shopping cart function) are stored on the basis of Article 6 Paragraph 1 Letter f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for analyzing your surfing behaviour) are stored, these are treated separately in this data protection declaration.

11. Reviews, Comments, Communications and Other Content

You may post reviews, comments and other content; send communications; and submit suggestions, ideas, questions or other information, as long as the content is not illegal, abusive, defamatory or infringing of intellectual property rights and does not contain software viruses or any form of spam. Udoq reserves the right (but not the obligation) to remove, delete or edit any content that in our sole judgement violates these Terms of use and/or terminate your permission to access or use the Website.

If you do post content or submit material, and unless we indicate otherwise, you (a) grant LeoTroniks, Udoq and their affiliates a non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant LeoTroniks, Udoq and their affiliates and agents the right to use the name that you submit in connection with such content, if they choose.

12. Contact Details:

(a) For product Return / Exchange, please contact send an email to [email protected]

(b) For any after sales service related issues for your products, please contact: [email protected]

(c) For any other issues, please contact: LeoTroniks LLC-FZ, The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Contact Number: +971 4 3408312

13. Applicable Law and Jurisdiction

By accessing and using the Website; and purchasing online, you agree that your access and use of the Website, online purchasing is subject to these Terms, as well as all applicable laws, as governed and interpreted pursuant to the laws of UAE.

Dubai Courts shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property right, liability, access, usage and purchase through the Website.

14. COD (Cash On Delivery) and Click & Collect

If you are not comfortable making an online payment on Udoq website, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

15. Bulk Order / Dealer Order Fulfilment is conditional.

LeoTroniks retail focuses to service the end consumers, and in such objectives, our priority is to fulfil orders of the end users over dealers and bulk buyers. This means we may choose to cancel or delay any Order placed in bulk by the dealer or release part orders as per our stock availability. Even if the bulk order is prepaid using a credit card, this Order would be cancelled and the money would be refunded within 10 – 15 working days. We regret any inconvenience to dealers and bulk buyers, as this is the retail business model. We are happy to service bulk buyers wherever possible.